Eccentric Furniture Warranty


Furniture with a 2 Year Warranty

Eccentric products have been built and finished with the finest products available. We guarantee our “solid timber products” for a period of 2 (two) years from date of invoice to be free from manufacturing defects. 

Thing you should know:

If your product has natural solid timber components it will contain different colour shades and granular variations. It may also mature and darken over time. Being natural solid timber, it will also move to some degree over time. This is part of the character of good quality wooden furniture.

This warranty does NOT cover:  

  • Misuse of the product or damage due to varying circumstances
  • Damage due to acts of God 
  • Damage from exposure to extreme weather conditions or extreme temperatures from natural sources or man made – including cracking, warping & fading
  • Prolonged exposure to direct sunlight, scratches or burns 
  • Inappropriate use of any cleaning products 
  • Every day wear and tear 
  • Minor movement in natural timber over time 
  • Damage to third party property 
  • Damage caused from covering the furniture with glass or plastic in order to protect the timber
  • Placing items on the furniture that may cause damage to the lacquer, timber or finish such as rubber & felt mats, or runners.
  • Damage by carrier beyond first point of delivery by Eccentric staff or our nominated delivery service, be that the retailer’s premises or the nominated retailers depot or warehouse.

Claiming under this warranty:

  • Contact the retail supplier with proof of purchase.
  • Photographs of furniture and packaging are to be supplied with all warranty claims.
  • All packaging must be kept for inspection. 
  • Eccentric Furniture reserves the right to determine manufacturing faults and to repair or replace the item at their discretion. 
  • The purchaser shall prepay all transportation charges for returned furniture to Eccentric for repairs or replacement unless Eccentric determines in writing to the contrary.       

Eccentric Products come with guarantees that cannot be excluded under the Australian Consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Furniture with a 1 Year Warranty

All products other than solid timber such as veneer, lacquered, painted, MDF, glass, stainless steel, and upholstery products carry a 1-year warranty. 

This warranty does NOT cover:

  • Misuse of the product or damage due to varying circumstances
  • Damage due to acts of God 
  • Damage from exposure to extreme weather conditions or extreme temperatures from natural sources or man made – including cracking, warping & fading
  • Prolonged exposure to direct sunlight, scratches or burns 
  • Inappropriate use of any cleaning products 
  • Every day wear and tear 
  • Minor movement in natural timber over time 
  • Damage to third party property 
  • Damage caused from covering the furniture with glass or plastic in order to protect the timber
  • Damage by carrier beyond first point of delivery by Eccentric staff or our nominated delivery service, be that the retailer’s premises or the nominated retailers depot or warehouse.    

Claiming under this warranty:

  • Contact the retail supplier with proof of purchase.
  • Photographs of furniture and packaging are to be supplied with all warranty claims.
  • All packaging must be kept for inspection. 
  • Eccentric Furniture reserves the right to determine manufacturing faults and to repair or replace the item at their discretion. 
  • The purchaser shall prepay all transportation charges for returned furniture to Eccentric for repairs or replacement unless Eccentric determines in writing to the contrary.   

Eccentric Products come with guarantees that cannot be excluded under the Australian Consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Details

Address: 490 Victoria Street, Wetherill Park NSW-2164

Call: +61 (0)3 8795 4411

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